Warranty Coverage and Duration

Gevi offers a one-year warranty from the date of purchase, applicable in the U.S. This warranty covers defects in materials and workmanship under normal household use.

Exclusions

Warranty does not cover:
  • An improper installation, maintenance or negligent use, operation, or transformation.
  • Product modifications or unauthorized repairs.
  • Maintenance contrary to the maintenance instructions of the product (e.g., lack of care).
  • Damage from external factors (power surges, disasters).
  • Commercial use or cosmetic damages.
  • Normal wear and tear.
  • Labor and charges for installation/removal.

Warranty Registration

Warranty Registration can extend your warranty coverage by an additional 3 months. 
To take advantage of this extended warranty period, simply register your product within 60 days from the date of your purchase by visiting our website at Warranty Registration Page and submitting the required form.
Our dedicated team will promptly review and validate your warranty registration within 3 working days, and you will receive confirmation via email. 

Warranty Claim

Here’s how the Warranty Claim process works, from start to finish
  1. Start by filling out our warranty claim form at https://gevi.com/pages/return-and-refund. Ensure all necessary details are provided.
  2. Our dedicated customer service team will review your claim and verify the warranty status. We aim to respond within two working days.
  3. If your claim falls within the warranty coverage, our team will contact you to initiate the return and refund process. We are committed to ensuring a smooth and efficient experience.

For information about Return and Refund, visit: https://gevi.com/pages/return-and-refund

Out-of-Warranty Discount Application

After the warranty period, GEVI offers a discount on new product purchases. Here's how the Out-of-Warranty Discount Application process works, from start to finish
  1. Begin by completing our application form at https://gevi.com/pages/return-and-refund. Please provide all relevant details about your out-of-warranty product.
  2. Our customer service team will meticulously review your application and product information to confirm eligibility for the discount.

  3. Upon validation, we will generate a special discount coupon code for you. Our goal is to send this code to you within two working days, ensuring a prompt and seamless process.

If you have more questions, please feel free to contact us at: service@gevi.com.