Shipping Policy

Welcome to GEVI, where we pride ourselves on delivering exceptional ice makers with a focus on customer satisfaction. Our shipping policy is designed to ensure a seamless and efficient delivery experience for each of our valued customers.

Order Processing

Each order is given individual attention. Please allow up to 2 working days for us to process your order. This ensures that every detail is checked for accuracy and quality before dispatch.

Shipping Confirmation

Once your order is processed, we will send you a shipping confirmation email. This email serves as an acknowledgment that your product is on its way to you.

Shipping Methods and Options

At GEVI, every order is important. We offer standard shipping for all orders, ensuring a consistent and reliable delivery service. This approach is tailored to meet the diverse needs of our customers, providing a balance between efficiency and cost-effectiveness.

Shipping Coverage

We understand the anticipation of waiting for your new GEVI Ice Maker. That's why we offer shipping across the continental United States, excluding Alaska and Hawaii. This policy enables us to maintain a high standard of delivery and service in the regions we serve.

Shipping Costs

Transparency is key in our pricing strategy. We offer a flat shipping rate of $5.99 for orders under $100. To further value your purchase, we provide free shipping for orders over $100, making your buying experience more rewarding.

Delivery Times

Once processed, standard shipping across the continental U.S. typically takes 5 business days. We strive to uphold these delivery times to ensure that you can enjoy your product without unnecessary delays.

Delivery Carrier

Depending on your location, Oura delivers with Fedex, UPS and USPS. To locate the carrier on your order, please reference the shipping confirmation email you received. Your carrier and tracking number can be found below your order number in the body of the email. By clicking on the tracking number, you’ll be taken directly to the carrier’s website.

Order Origin

All orders are shipped from our dedicated warehouses located in the United States. This centralization ensures that your order is processed and dispatched with the utmost efficiency. 

Order Tracking

Upon dispatch, a notification email containing the tracking number and carrier information is sent to you. For added convenience, our website offers the facility to track your order using the order ID and receipt email. This system keeps you informed and reassured about the status of your delivery. You can browse this website to track your order.

Damaged Goods and Missing Items

Quality and customer satisfaction are paramount at GEVI. In the rare event of receiving damaged goods or if an item is missing, we request you to contact our customer service within 48 hours of delivery. Our dedicated team will provide prompt and efficient assistance.
Our goal at GEVI is to ensure a smooth and enjoyable shopping experience, from the moment you place your order to the time it arrives at your door. Should you have any questions or need further assistance, our customer service team is always at your service.