Shipping Policy
Welcome to GEVI, where we pride ourselves on delivering exceptional home appliances with a focus on customer satisfaction. Our shipping policy is designed to ensure a seamless and efficient delivery experience for each of our valued customers.
Shipping Methods and Shipping Cost
About shipping methods, we offer standard shipping for all orders, ensuring a consistent and reliable delivery service.
About shipping cost, we provide free shipping for orders over $100, making your buying experience more rewarding.For orders under $100, we offer flat shipping rate of $5.99.
Order Processing and Delivery Times
Each order is given individual attention. Please allow up to 2 working days for us to process your order. This ensures that every detail is checked for accuracy and quality before dispatch.
Once processed, standard shipping across the continental U.S. typically takes 5-10 working days. We strive to uphold these delivery times to ensure that you can enjoy your product without unnecessary delays.
Shipping Coverage
We understand the anticipation of waiting for your new GEVI appliances. That's why we offer shipping across 48 continental U.S. states, excluding Alaska, Hawaii and some remote islands. This policy enables us to maintain a high standard of delivery and service in the regions we serve.
Delivery Carrier
Based on your location, we deliver via FedEx, UPS, and USPS. To locate the carrier on your order, please reference the shipping confirmation email you received.
Order Origin
All orders are shipped from our dedicated warehouses located in the United States. This centralization ensures that your order is processed and dispatched with the utmost efficiency.
Shipping Confirmation
Once your order is processed, we will send you a shipping confirmation email. This email serves as an acknowledgment that your product is on its way to you.
Order Tracking
Upon dispatch, a notification email containing the tracking number and carrier information is sent to you. Your carrier and tracking number can be found below your order number in the body of the email. By clicking on the tracking number, you’ll be taken directly to the carrier’s website.
For added convenience, our website offers the facility to track your order using the order number, receipt email, phone number or tracking number. You can click here to check your Order Status at any time.
Please note:
Email or Phone Number: This is the email address or phone number you provided when you placed your order.
Order Number: After your payment is successfully processed, you will receive an order confirmation email containing your order number.
Tracking Number: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number.
Damaged Goods and Missing Items
Quality and customer satisfaction are paramount at GEVI. In the rare event of receiving damaged goods or if an item is missing, we request you to contact our customer service within 48 hours of delivery. Our dedicated team will provide prompt and efficient assistance.
Our goal at GEVI is to ensure a smooth and enjoyable shopping experience, from the moment you place your order to the time it arrives at your door.
If you have any questions or need further assistance, please feel free to contact us at support@gevi.com.