Warranty Coverage and Duration

Gevi offers a one-year warranty from the date of receipt, applicable in the U.S. This warranty covers defects in materials and workmanship under normal household use.

Exclusions

Warranty does not cover:

  • An improper installation, maintenance or negligent use, operation, or transformation.

  • Product modifications or unauthorized repairs.

  • Maintenance contrary to the maintenance instructions of the product (e.g., lack of care).

  • Damage from external factors (power surges, disasters).

  • Commercial use or cosmetic damages.

  • Normal wear and tear.

  • Labor and charges for installation/removal.

Warranty Registration

Warranty Registration can extend your warranty coverage by an additional 3 months.

To take advantage of this extended warranty period, simply register your product within 60 days from the date of your receipt by visiting our website at warranty registration and submitting the required form.

Our dedicated team will promptly review and validate your warranty registration within 2 working days, and you will receive confirmation via email.

Warranty Claim

Here’s how the Warranty Claim process works, from start to finish

  1. Contact GEVI customer service by emailing service@gevi.com with your purchase date, order number, and a brief description of the issue.

  2. Our dedicated customer service team will review your claim and verify the warranty status in 2 working days.

  3. If your claim falls within the warranty coverage, our team will contact you to initiate the return and exchange process. We are committed to ensuring a smooth and efficient experience.

For information about Return and Exchange, please refer to Return and Refund Policy.

If you have any questions or need further assistance, please feel free to contact us at service@gevi.com.