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FAQs

1. How long will it take to ship my order?

We typically process orders within 2 business days. Shipping takes 3-7 business days. You can expect to receive your order within 10 days of purchase.

2. How can I place an order?

If the product you're interested in is available on the GEVI Bulk Buy page, you can place your order directly there, and the discount will be automatically applied at checkout. If it's not listed, please contact us at ezra.luo@gevi.com, and our sales manager will get back to you within 24 hours (excluding weekends and local holidays).

3. Can prices be adjusted if I buy more?

Our discount tiers are as follows:

2-5 items – 5% OFF

6-20 items – 8% OFF

21-50 items – 12% OFF

Over 50 items – 18% OFF

If you’re planning to purchase in larger quantities, feel free to reach out to ezra.luo@gevi.com. Our sales manager will respond within 24 hours (excluding weekends and local holidays). Once an agreement is reached, we'll provide a bulk buy code, coupon, or set the price directly in our system.

4. Do bulk buy purchases come with a warranty?

All products purchased from gevi.com come with a standard 1-year warranty and a 3-month extended warranty. For large volume purchases, specific warranty details can be discussed with our sales manager via ezra.luo@gevi.com.